FAQ

1. Do you accept returns or exchanges?

Unfortunately, customers are responsible for returning shipping.

Contact us for further instructions if needed.

Note: Sale items will not be accepted for return.

2. How long does it take you to process an order before being dispatched?

When the payment is processed and finalised, we will dispatch the product within 24 hours.

3. Do you ship packages internationally?

Unfortunately, we do not ship packages internationally.

4. Do you sell gift cards?

Yes, we do sell gift cards. The gift cards that are available are $50, $100, $150 and $200. You can purchase anytime from our website.

5. Where do I enter the promo code?

On the checkout page, there is a entry for a promo code available.

6. What are the shipping costs?
 There will be a flat charge of $14.95 for metro areas orders under $175+GST.
 For Northern Territory, rural and remote areas there will be a charge of $23.
 For metro areas, orders over $175.00 +GST will be free of charge on shipping.
7. How long will it take for me to receive my order?
For metro areas, delivery time is expected to be 3-5 business days.
Regional areas can expect 2-7 business days.
Northern Territory and remote areas can expect 3-10 business days.
Note: Sometimes it will take longer depending on area and courier availability.
8. Can I change or cancel my order?
Unfortunately, once the order has been dispatched, we cannot change the order.
Please contact us immediately if you would like to change or cancel your order.
9. How do I know if my order has been dispatched?

Organic Goodness will send you a confirmation email that your order has been dispatched.A tracking number will be provided for orders made via our website.

10.What are the payment methods?

We accept most online payment methods such as PayPal, MasterCard and Visa.

11.Can I get a full refund if the product is damaged?

In most cases we will refund you the full amount, however, there must be photo evidence. The claim must be approved by us so that we can send you a refund form.

NOTE: Organic Goodness is not responsible for any kind of theft after delivering the parcel to the given address.

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