Delivery

Delivery  

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Distributing Organic, Vegan and Gluten-Free Products right to Your  Doorstep 

We do not use any plastic in our packaging materials, with all materials recyclable. 

We offer FREE Shipping Australia wide on orders over $150 (excluding the NT & Rural areas). 

We offer door to door shipping Australia wide. 

Shipping costs in Australia 

0-5kg $9.95 

5-10kg $13.95 

10-15kg $18.95 

15-25kg $29.95 

Organic Goodness is an online grocery store renowned for offering certified organic groceries delivered to your doorstep, absolutely free on orders of $150 or above.

For orders under  $150, a standard freighting fee of $14.99 + GST applies.

All orders processed within 24 hours of finalising the purchases. 

Delivery time will vary depending on Australia post or courier company.

All orders are shipped from our Melbourne warehouse. 

All online orders will be provided with a tracking number which will be emailed to you when the order is dispatched from our warehouse. 

International 

Shipping costs are computed upon checkout and depend on weight and destination.

When weight increases by 5 kg then $20 per kg is added. 

Bulk Orders  

NOTE: We have the right to charge freight cost for bulk items.

We will advise you of the cost of freight before dispatch.

Delivery rate may vary by distance and weight.

 

Commonly Asked Questions 

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How much time does it take to deliver my order? 

To most areas in Australia, it will take between 2 to 5 business days.

For international,  parcels travelling outside Australia these usually take between 4-15 business days depending on destination.  

Organic Goodness is not responsible for any kind of damage or theft after delivering the parcel to the given address.  

What can I do if I am not present to receive the delivery of my order? 

If you will not be present to accept your delivery then we suggest you choose to have the carrier leave a card in your mailbox.

This can be achieved by stating this in the comments field at checkout. 

How do I know if my order has been dispatched? 

Organic Goodness will send you a confirmation email that your order has been dispatched.

A  tracking number will be provided for orders made via our website. 

What happens if my ordered product gets lost in the mail? 

In this situation, you can contact us or the courier service depending on the location.

What happens if an item is missing from my order? 

This is a rare case, but if it happens then you can contact our Customer Service Department  [Link an email of customer service department here] straight away and we will arrange to have a replacement sent directly. 

What happens if I receive an incorrect item? 

If you receive an incorrect item on your order, please contact our Customer Service  Department straight away [Link an email of customer service department here] and we will arrange for the correct item to be promptly sent to you.  

All prices include GST. 

This shipping policy is subject to change at any time.